Executive / Senior Executive – Student Services (One‑Stop)

About the role

Join NTU Shared Services, One‑Stop, as an Executive or Senior Executive supporting a wide range of student‑centric processes. You will be the first point of contact for student enquiries and will help ensure smooth delivery of services such as concession cards, mailroom operations, international student passes, insurance, certificates and transcripts.

Key responsibilities

• Handle student enquiries received via hotlines, email and counter, providing accurate and prompt assistance.
• Collaborate with relevant departments to resolve complex student queries.
• Manage international student pass applications in line with regulations.
• Support processes for student insurance, degree certificates, transcripts, letters of certification, concession cards, tuition grants and PSEA claims.
• Oversee NTU mailroom services and logistical operations when required.
• Draft and maintain standard operating procedures for student services.
• Review and update knowledge articles to reflect process changes.
• Participate in ad‑hoc projects aimed at improving student services.
• Lead improvement projects, work with IT and stakeholders, and propose automation using robotic process automation.

Required profile

• Minimum Diploma in any discipline.
• Proficiency in Microsoft Office.
• Strong customer focus with empathy and a service‑oriented mindset.
• Analytical problem‑solving ability and quick decision‑making.
• Excellent interpersonal skills and a collaborative attitude.
• Adaptability to a fast‑paced campus environment.

Required skills

• Microsoft Office
• Robotic Process Automation (RPA) awareness

What we offer

• Competitive remuneration commensurate with qualifications and experience.
• Opportunity to work on a diverse range of student services.
• Professional development within a dynamic university setting.