Executive / Senior Executive - Volunteer Management

About the role

TOUCH Community Services is looking for an Executive or Senior Executive to lead volunteer management for its Enabling Services Hub (ESH) and TOUCH Special Needs Group (TSNG). The incumbent strategises, directs and implements the volunteers' framework and mobilisation so that volunteers can meet the needs of clients.

Key responsibilities

• Organise volunteer outreach, recruitment, training, management and appreciation.
• Assess and monitor volunteers' readiness and suitability to match and befriend persons with disabilities.
• Develop a sustainable ESH volunteer management framework following SG Enable and TOUCH volunteer management protocols.
• Promote volunteering opportunities and engage stakeholders to build partnerships and grow volunteer projects.
• Drive collaborative initiatives to upskill and retain volunteers, and coordinate new plans and share best practices.
• Maintain an accurate volunteer database and manage documentation, records, reports and surveys.
• Align volunteer teams and work with staff inside and outside TSNG on special projects.

Required profile

• Degree holder.
• At least 2-5 years of experience in project, stakeholder and budget management.
• Prior experience in volunteer management is an added advantage.
• Willingness to work evenings and weekends as needed and to travel locally for meetings and outreach.

Required skills

• Adept at Microsoft Office.
• Excellent written, communication and presentation skills, and negotiation and people management skills.
• Analytical, organised and able to turn concepts into actionable goals.
• Crisis management and service recovery skills.

The role is full-time, five days a week (Monday to Friday, with weekends as needed), based in Jurong. Attractive remuneration and staff benefits are offered. Applications are submitted through the company's online application form with an updated resume; only shortlisted candidates will be contacted.