FBO Operations Manager – Singapore

About the role

Jet Aviation is looking for an experienced FBO Operations Manager to lead the day‑to‑day operations of its Singapore Fixed Base Operation. You will be responsible for safe, efficient and seamless service delivery across customer service and line & ramp functions while upholding the highest standards of safety and customer experience.

Key responsibilities

• Lead daily operations of the Singapore FBO, ensuring compliance with safety regulations and operational standards.
• Manage and develop the Lead Customer Service and Lead Line & Ramp teams, fostering a high‑performing, collaborative culture.
• Oversee manpower planning, shift coverage, resource allocation and workforce optimisation to maintain operational readiness.
• Serve as the primary point of contact for operational decisions and first‑level escalations.
• Monitor safety performance, SOP compliance, incidents and corrective actions to drive operational excellence.
• Handle customer issues and service recovery, escalating significant matters when necessary.
• Coordinate planning for peak periods, VIP movements, major events and special missions.
• Build and maintain relationships with airport authorities, customers, vendors and operational partners.
• Track operational KPIs, service performance and resource utilisation, implementing efficiency initiatives.
• Manage operational expenditure within delegated authority and support budget utilisation.
• Collaborate with training, safety, quality, sales and administration to ensure seamless delivery.
• Support recruitment, onboarding, development and succession planning for operational teams.

Required profile

• Minimum 5 years of progressive experience in aviation, airport operations, FBO, ground handling or a similar environment.
• Proven leadership experience managing operational teams or team leaders.
• Strong knowledge of aviation ground operations, operational safety, risk management and customer service.
• Ability to make sound operational decisions under pressure and deliver exceptional customer service.

Required skills

• Leadership and team development.
• Manpower planning and resource optimisation.
• Safety performance monitoring and incident investigation.
• Stakeholder relationship management.