Field Quality Engineer

About the role

Applied Materials is looking for a Field Quality Engineer (FQE) in Singapore to improve service quality, customer satisfaction and equipment reliability across its installed base. The role links field service teams, engineering, manufacturing and quality organizations and customers, identifying recurring issues, driving root-cause investigations and implementing sustainable corrective actions. It reports to Global Field Quality and works closely with Customer Quality Engineers.

Key responsibilities

• Analyze field service data, customer feedback, equipment performance trends and recurring issue patterns to find quality improvement opportunities.
• Lead root-cause investigations and corrective actions for recurring product and service issues.
• Partner with field service, engineering, manufacturing, customer quality, supplier quality and business unit teams to resolve complex technical problems.
• Improve the quality and completeness of service documentation, lessons learned and knowledge assets.
• Develop and track quality metrics, dashboards and action plans to drive continuous improvement.
• Support customer escalations through technical analysis and structured problem solving.
• Promote quality culture, first-time-right behavior and issue ownership, and coach teams on problem-solving methodologies.
• Support product introductions, ramp readiness and field reliability improvement initiatives.

Required profile

• Bachelor's degree in Engineering, Quality, Manufacturing or a related technical discipline, or equivalent field experience.
• 5+ years of experience in quality engineering or field service engineering, manufacturing, customer support or a related technical role; quality and field service experience are both considered relevant.
• Experience leading root-cause investigations and corrective actions.
• Preferred: semiconductor equipment, capital equipment or high-tech manufacturing experience; knowledge of quality management systems and continuous improvement methods; familiarity with reliability engineering, failure analysis and data-driven problem solving; ASQ, Lean Six Sigma or similar certification.

The position is full time, with travel of about 50% of the time and no relocation eligibility. Internal candidates such as Quality Ambassadors, Customer Engineers and Field Service Managers are encouraged to apply.