Field Service Engineer - Biosense Webster

About the role

As a Field Service Engineer supporting Biosense Webster at Johnson & Johnson, you will ensure the reliability, performance and uptime of advanced electrophysiology and cardiac mapping technologies. You will work closely with healthcare professionals and customers to provide technical expertise, preventative maintenance, troubleshooting, repairs and system upgrades.

Key responsibilities

• Provide on-site and remote technical support for Biosense Webster products through the Customer Support organization.
• Install, maintain, troubleshoot, repair and upgrade medical equipment within assigned territories, and respond to service requests including urgent ones.
• Diagnose technical issues, identify root causes and implement corrective actions.
• Support preventive maintenance and maintain equipment performance and service records.
• Build partnerships with physicians, nurses, biomedical engineers and hospital stakeholders, and act as a trusted technical advisor.
• Analyze service trends, complaints, parts utilization and equipment performance to find improvement opportunities.
• Maintain documentation in service management systems, manage inventory, spare parts and equipment returns (RMA), and take part in incident investigations.
• Keep up to date with product and technical training, and comply with quality, safety, regulatory and environmental requirements, including healthcare vendor credentialing.

Required profile

• Associate's degree and 2+ years of experience in biomedical equipment, hospital engineering, medical devices, field service or related fields; or a Bachelor's degree in Biomedical, Electrical, Electronics, Computer Engineering or a related field.
• Strong troubleshooting, analytical and problem-solving skills, and excellent English communication skills.
• Ability to work independently and manage multiple priorities.
• Preferred: experience with electrophysiology, cardiology or medical device technologies, and in hospital biomedical engineering or healthcare technical support settings.
• Willingness to travel frequently within the territory, including short-notice trips, and to drive a company vehicle with a valid licence.
• Able to work about 75% in the field and in the office, and to follow health, safety and compliance requirements.

Required skills

• Microsoft Office and computer-based systems
• Service request management, work order management and inventory management
• Preferred: familiarity with service management systems and diagnostic test equipment