Field Trainer – Retail Store-based

About the role

The Field Trainer will deliver in‑store training and on‑the‑job coaching to strengthen frontline capabilities and ensure consistent service and operational standards across our retail locations. This hands‑on role focuses on practical learning, performance support, and continuous development of store colleagues.

Key responsibilities

• Conduct in‑store training and on‑the‑job coaching covering customer service, selling skills, product knowledge, and operational standards.
• Support onboarding and ongoing training of new store staff.
• Observe shop‑floor performance, provide constructive feedback, and deliver refresher sessions to close capability gaps.
• Reinforce consistent application of company service and operational standards across all stores.
• Gather feedback from store teams and share observations with the Senior People Development Manager.
• Assist in implementing store learning and development initiatives.
• Perform any other duties assigned by management.

Required profile

• Diploma or equivalent qualification.
• 2–3 years of experience in retail operations, frontline training, or on‑the‑job coaching.
• Strong understanding of store operations, customer service, and selling practices.
• Confident facilitator who can coach employees on the shop floor.
• Engaging, approachable, and passionate about developing frontline colleagues.
• Hands‑on, observant, and able to give clear, constructive feedback.
• Independent worker who can collaborate effectively with Store Managers and staff.
• Willingness to travel between stores across Singapore and work according to retail operational requirements.

Required skills