Front Desk cum Administrator (Boon Lay, Singapore)

About the role

This position offers a dynamic front‑desk environment where you will be the first point of contact for walk‑in customers and callers. You will balance customer service with administrative duties, ensuring smooth daily operations in a social service centre.

Key responsibilities

• Maintain a constant presence at the front counter, greeting and registering walk‑in customers using the case‑management system.
• Manage queues, track customer numbers manually during system downtime, and handle telephone and inbound email enquiries.
• Conduct daily operational checks, replenish collaterals, and ensure the service centre is ready for opening.
• Provide administrative support such as document filing, data entry, printing, and mailing of letters.
• Set up videoconferencing and other communication equipment for scheduled appointments.
• Assist customers with digital applications, online portals, and form submissions.
• Support ad‑hoc events and perform any additional duties assigned by the supervisor.

Required profile

• Minimum GCE ‘O’ Level qualification.
• Prior experience in customer service or front‑desk support is an advantage.
• Strong interpersonal and communication skills with the ability to handle enquiries tactfully.
• Ability to work independently as well as part of a team.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Contract employment with a monthly salary of SGD 2,200‑2,600.
• Incentives and performance‑based bonuses.
• Full‑time weekday schedule (Monday‑Friday, 8:15 am‑6:30 pm) with a 1‑hour break.