Front Office - Guest Services Agent

About the role

The Ritz-Carlton Marina Bay in Singapore is looking for a Guest Services Agent (Front Office) to help guests enjoy a memorable and unique stay. The role is full-time and non-management, based at the hotel in Marina Bay. The guest experience expert takes the initiative to deliver a wide range of services that guide guests through their entire stay, from handling operational needs and guest requests to completing reports and sharing local highlights.

Key responsibilities

• Deliver a smooth check-in and check-out experience and go beyond it to make the stay memorable.
• Handle operational needs, guest requests, report completion and local information requests.
• Follow company policies and procedures, maintain confidentiality and protect company assets.
• Uphold quality standards and keep a professional appearance and communication style.
• Work on your feet and move around, lifting and carrying objects of 10 pounds or less without assistance.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required; no supervisory experience required.
• No license or certification required.