Front Office Manager – Singapore Atrium

About the role

The Front Office Manager leads all front‑office functions at the Holiday Inn Singapore Atrium, ensuring seamless guest experiences from arrival to departure. Reporting to the Hotel Manager, this hands‑on leader drives operational excellence, brand compliance, and commercial performance across reception, concierge, bell services and telephone operations.

Key responsibilities

• Oversee daily front‑office operations, delivering smooth check‑in, in‑stay and check‑out experiences.
• Handle escalated guest feedback and service recovery with professionalism.
• Monitor lobby and Executive Lounge service quality while coordinating with housekeeping, engineering and reservations.
• Drive upselling initiatives such as room upgrades, lounge access and promotions.
• Ensure accurate billing, cashiering, rebates and payment handling.
• Support budgeting, payroll productivity and cost‑management efforts.
• Lead, coach and develop the front‑office team, conduct performance reviews and succession planning.
• Maintain compliance with Holiday Inn, IHG standards and Singapore regulatory requirements, including PDPA, ICA registration and PCI‑DSS.

Required profile

• Diploma or degree in Hospitality Management, Hotel Administration or a related field.
• Minimum 2 years of front‑office operations and managerial experience in an upscale hotel.
• Proven ability to manage large teams in a fast‑paced environment.
• Strong knowledge of Opera / Opera Cloud PMS and related hotel systems.
• Excellent leadership, communication and problem‑solving abilities.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Opera PMS
• Opera Cloud

What we offer

• Highly competitive salary and benefits package.
• Opportunities for career growth within the IHG portfolio.
• Supportive work environment that values people development.