Guest Experience Specialist (Front Office – Hotels)

About the role

We are looking for a Guest Experience Specialist to join our front office team at a resort hotel. The role focuses on delivering seamless check‑in and check‑out experiences while promoting the property’s services. You will act as the main point of contact for guests, ensuring their stay is memorable and any issues are resolved promptly.

Key responsibilities

• Execute check‑in and check‑out procedures efficiently and professionally to maximise guest satisfaction.
• Identify and promote upselling opportunities across the resort with a sales‑driven attitude.
• Coordinate closely with Housekeeping and other departments to guarantee smooth operations and guest experiences.
• Maintain guest recognition programmes, produce accurate reports and manage guest complaints.

Required profile

• Minimum GCE ‘O’ Level or equivalent qualification.
• At least 1 year of experience in a customer‑service environment.
• Strong interpersonal skills, able to multitask and manage time effectively.
• A warm, pleasant personality with good knowledge of local streets, restaurants and attractions.

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint.