Investor Services Associate 2

About the role

State Street is hiring an Investor Services Associate 2 in Singapore to support the end-to-end delivery of investor services. The role processes investor onboarding and lifecycle activities accurately, in line with fund governing documents and internal controls, while providing timely service to clients and investors and keeping complete records.

Key responsibilities

• Process investor activities such as subscriptions, commitments, capital calls, distributions, redemptions, transfers and investor detail changes within agreed deadlines.
• Review investor instructions and supporting documentation for completeness, authorised signatures, fund eligibility and compliance with fund governing documents.
• Maintain investor, commitment and transaction data in investor servicing systems, and prepare investor communications and transaction documents such as acknowledgements, notices, contract notes and statements.
• Support fund closings, including new or increased commitments and related investor documentation.
• Maintain capital activity records and reconcile commitments, contributions, distributions and outstanding balances with Fund Accounting and other teams.
• Coordinate investor payments in line with payment controls and authorised bank instructions, and respond to investor enquiries, escalating exceptions to the supervisor or manager.
• Work with Fund Accounting, AML/KYC, Tax, Client Service, Cash and other operational teams, perform self-review and quality checks, and keep complete audit trails.
• Assist with new fund launches, client onboarding, system setup, procedure documentation, testing and change initiatives, and contribute to process improvements and team knowledge sharing.

Required profile

• Degree in Accounting, Finance, Business or a related discipline, or equivalent relevant experience.
• Fund administration or transfer agency experience, preferably supporting hedge, private equity, private credit, real assets or other closed-ended alternative funds.
• Working knowledge of hedge/private equity fund structures and investor lifecycle events, and of investor eligibility, authorised-signatory and payment-control requirements.
• Strong administrative, organisational and communication skills, with high accuracy and attention to detail.

Required skills

• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Experience with investor servicing or transfer agency systems is an advantage.

What we offer

• Competitive and comprehensive benefits packages, which may include medical care, insurance and savings plans.
• A flexible work program and development programs with educational support.
• Paid volunteer days, a matching gift program and employee networks.