IT Technician – PC Repair & Upgrade

About the role

Join PROTECH ALLIANCE LLP as an IT Technician focused on diagnosing, repairing, and upgrading PCs, notebooks, and all‑in‑one systems. You will work on a fast‑paced service desk, providing expert advice and ensuring customers receive high‑quality, timely repairs.

Key responsibilities

• Diagnose hardware and software issues in PCs, notebooks, and AIO systems.
• Assemble and disassemble laptops and desktops to facilitate maintenance and upgrades.
• Perform quality checks and control measures to verify repair effectiveness.
• Conduct performance testing on repaired or upgraded devices.
• Provide clear, expert advice and support to customers regarding their IT devices.
• Maintain a positive work attitude with responsibility and pride in delivering quality service.
• Learn and apply new repair techniques through provided training.

Required profile

• Fresh/entry‑level candidate.
• Personal experience with computer repair is an advantage but not required.

Required skills

• Hardware diagnostics.
• Software reinstallation.
• Laptop and desktop assembly/disassembly.
• System performance testing.
• Quality control and verification.