Key Account & Project Coordination Assistant (Hybrid, Singapore)

About the role

We are seeking a detail‑oriented Key Account & Project Coordination Assistant to support our Operations team in delivering mystery‑shopping and customer‑research projects across Singapore. The role combines project scheduling, evaluator management and client liaison in a fast‑paced, hybrid work environment.

Key responsibilities

• Schedule and post evaluations, coordinate assignments with suitable evaluators and track progress against the weekly project calendar.
• Maintain regular communication with evaluators, resolve queries and support completion of assignments.
• Assist the Key Account Manager in client updates, respond to requests within one business day and follow up on issues.
• Recruit, brief, train and engage evaluators through online platforms and community networks.
• Collaborate with the Quality Control team to resolve disputed reports and support ad‑hoc reporting tasks.

Required profile

• Minimum tertiary qualification (Nitec, Higher Nitec, diploma or equivalent); fresh graduates are welcome.
• Strong written and verbal English proficiency; additional Mandarin, Malay, Tamil or other local language is a plus.
• Ethical, responsible and proactive attitude with a can‑do mindset.
• Problem‑solving ability and prompt follow‑up on issues.

Required skills

• Proficient with MS Office suite (Outlook, Word, Excel, PowerPoint).
• Comfortable using internet tools and online recruitment platforms.

What we offer

• Flexible work hours and hybrid work‑from‑home arrangements.
• Opportunity to work with an international customer‑experience research firm.
• Employee recognition programmes and clear growth pathways.