L3 Networks Operations Engineer (AVP)

About the role

As an Advanced Tier 3 (L3) Network Operations Engineer at Deutsche Bank's Global Network Services team, you will support a robust and resilient network infrastructure that enables the bank's 24x7 client-centric business. Working with global teams, you will identify network problems, implement improvements, train colleagues and help leverage current and emerging technologies to deliver secure, stable and innovative network services.

Key responsibilities

• Incident management: provide advanced technical support for complex network issues escalated from Level 2, troubleshoot and resolve intricate network problems, and act as subject matter expert for routing/switching, ISEs, firewalls, proxies, load balancers, wireless and more.
• Lead P1/P2/P3C network incidents, handle root cause investigations, implement preventive measures and provide detailed incident summaries with recommendations.
• Collaborate with SMEs, engineering teams and vendors, and take part in on-call rotations for 24/7 emergency support.
• Change management: evaluate change requests for scope, impact and risk, and plan DR implementation and scheduled activities such as Akamai route off/on for regional sites.
• Problem management: investigate reported problems, communicate status to stakeholders, and document investigations and resolutions.
• Subject matter expert: review engineering plans and quality, participate in industry forums, and mentor and train Tier 1 and 2 support engineers.
• Network documentation: develop and maintain OGLs, KOPs, NetWiki and Confluence, and review incident reports for accuracy.
• Continuous learning: stay up to date with emerging technologies and certifications, and apply AI tools responsibly to improve productivity.

Required profile

• Minimum 8 years of network operational experience in financial institutions or similar roles.
• Degree in Computer Science, Information Technology or Engineering.
• Ability to work in a fast-paced operational environment, with strong communication and teamwork skills.

Required skills

• In-depth knowledge of routing/switching protocols and technologies such as TCP/IP, DNS, DHCP, GTM, LTM, VPN, MP-BGP, OSPF, Cisco ACI, Arista, Web proxy, FortiGate, Checkpoint, HSRP, Multicast, Spanning tree, VRF, Wireless, L2/L3 E-VPN, F5 and DWDM.
• Experience with network tools such as SNOW, SNMP, NetFlow and packet capture analysis.
• CCIE or other expert-level technical certification, and ITIL v4 Foundation certification.

What we offer

• Flexible benefits plan including virtual doctor consultation services.
• Comprehensive leave benefits, gender-neutral parental leave and 25 days of annual paid leave plus public holidays.
• Hybrid working arrangement and a culture of continuous learning.

The role is Monday to Friday (9am to 6pm) with on-call standby on weekends (one weekend per month).