Large Enterprise Account Manager - Digital Goods & Gaming

About the role

PayPal is looking for a Large Enterprise Account Manager based in Singapore to manage and grow its portfolio of digital goods and gaming merchants. The role focuses on the back book: protecting and expanding recurring revenue by strengthening relationships, increasing payment volume and product adoption, maintaining operational rigor and spotting opportunities across the gaming ecosystem. You will act as a trusted payments advisor to merchants, platforms and strategic partners.

Key responsibilities

• Manage and lead complex projects with a diverse scope and resolve complex issues using expert knowledge.
• Drive global process improvements and efficiencies and collaborate with teams to implement best practices.
• Monitor and enhance business performance metrics.
• Work with Product, Marketing, Risk, Legal, Finance, Operations and regional teams to resolve issues and find opportunities for retention, expansion, cross-sell and upsell.
• Develop a clear understanding of merchants' commercial priorities, player journeys and payment challenges.

Required profile

• 8+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
• Preferred: proven experience managing and growing large enterprise or strategic accounts in payments, fintech, financial services or technology.
• Preferred: experience with gaming, digital entertainment, streaming digital goods/content, marketplaces or other high-volume online businesses.
• Preferred: strong understanding of payment flows and performance measures (authorisation, conversion, acceptance, settlement, payouts, fraud and chargebacks).
• Preferred: experience retaining and expanding customer portfolios through consultative selling, negotiation and commercial problem-solving, and engaging senior executives.
• Preferred: experience developing account strategies, managing sales pipelines and delivering measurable revenue outcomes.
• Fluency in English and Mandarin is required.

Required skills

• Strong understanding of the Singapore and broader APAC payments landscape.
• Excellent communication, presentation and stakeholder-management skills.
• Ability to collaborate across regional and global teams in a matrixed organisation.
• Highly organised, commercially analytical and able to manage multiple priorities independently.

What we offer

• Balanced hybrid work model: 3 days in the office and 2 days at the office or at home.
• Generous paid time off and healthcare coverage for you and your family.
• Choice-based programmes supporting physical, emotional and financial wellbeing.