Lead / GMNC Account Manager

About the role

DHL Express Singapore is looking for a Lead / GMNC Account Manager who reports to the Senior Manager, Industry Development. You will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network. You will also help shape strategies to maintain, protect, improve and grow account sales and portfolio, and provide customer account revenue and activity reporting.

Key responsibilities

• Identify, establish and manage multi-tier relationships across customer and DHL organisations to build long-term partnerships.
• Drive sales improvement through regionally harmonised processes.
• Clarify customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan and coordinate activities and programs to retain and develop sustainable sales revenue.
• Develop and manage the after-sales strategy for each designated account customer.
• Provide customer-oriented service on sales and customer expectation issues.
• Contribute to regional bidding or RFQ processes when requested.

Required profile

• Minimum 5 years of experience in account management and development.
• Corporate consultative, solution-based sales experience in a service-related industry.
• Degree in Business or a related discipline.
• Familiarity with the International Express / air transportation industry is an added advantage.

Required skills

• Strong teamwork and collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.

What we offer

• Career development with a global market leader.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.