Legal Secretary – High‑Quality Administrative Support

About the role

The Legal Secretary provides high‑quality, efficient administrative support to lawyers and business teams within a law practice. Working through the ServiceNow workflow tool, the role ensures that secretarial tasks are coordinated centrally and delivered to the highest standards.

Key responsibilities

• Produce, proof‑read and format legal documents, including transcription from audio, using house‑style templates.
• Create PowerPoint presentations and Excel spreadsheets in accordance with firm standards.
• Manage principals' calendars, arrange conference calls, schedule meetings and coordinate catering.
• Organise travel logistics – flight bookings, accommodation, transportation and expense claim preparation.
• Maintain up‑to‑date client contact details in the Client Book and support meeting preparation.
• Handle inbound calls, visitor reception and client communications professionally.
• Prepare billing information, generate billing guides, review narratives and follow up on billing actions.
• Provide backup support for other secretaries and ensure seamless handovers during absences.

Required profile

• Demonstrated ability to deliver excellent client service and support senior lawyers.
• Flexibility to adapt to changing priorities and support fellow secretaries.
• Proactive attitude toward improving processes and anticipating the needs of colleagues and clients.
• Strong attention to detail and accuracy in document handling and billing.

Required skills

• ServiceNow workflow tool
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Audio transcription software
• DTA billing system