Manager, Account Management (Key Account Manager)

About the role

Foodpanda is looking for a commercially driven Key Account Manager to join its Singapore team. You will own a diverse portfolio of restaurant partners, driving sustainable growth through strong relationships, data-led decisions and effective commercial execution. The role balances strategic thinking with hands-on delivery, and suits someone who enjoys taking ownership, solving problems and making a measurable commercial impact.

Key responsibilities

• Own commercial performance: take independent ownership of a portfolio of restaurant partners, deliver against KPIs such as GMV, advertising revenue and operations, and proactively monitor performance, risks and opportunities.
• Analyse account performance to find the drivers of growth, underperformance and changing customer behaviour, then turn data into clear insights, recommendations and next steps.
• Identify opportunities to improve order growth, customer acquisition, conversion, advertising investment and overall partner performance, and track the impact of commercial initiatives.
• Build practical, insight-led growth plans for priority accounts, working with partners on promotions, advertising, assortment optimisation and seasonal campaigns, and replicate successful approaches across accounts.
• Act as the primary commercial point of contact for partners, understand their objectives and challenges, lead commercial discussions and negotiations, and confidently challenge partner thinking and handle objections.
• Drive execution of commercial initiatives from identification through to performance review, resolve recurring operational or commercial challenges, and collaborate with Marketing, Operations and Partner Support; escalate material risks or blockers appropriately.

Required profile

• Typically 4+ years of experience in Account Management, Business Development or a comparable commercial role, with a track record of delivering against targets.
• Experience managing B2B relationships, ideally in food delivery, e-commerce, retail, hospitality, advertising or a related industry.
• Strong analytical and numerical skills, able to interpret commercial data and turn it into practical recommendations.
• Proactive problem-solving mindset, curiosity about underlying issues, and strong communication, relationship-building and negotiation skills.

What we offer

• Meaningful ownership of commercial performance and the chance to make a measurable business impact.
• A dynamic, international working environment with learning and development opportunities.
• Exposure to a fast-moving digital commerce business and a diverse portfolio of restaurant partners.
• Birthday leave and work anniversary leave, plus Tasty Thursdays, company events and team activities.