Manager, Administrative Support

About the role

The Manager, Administrative Support will oversee day‑to‑day administrative and operational functions of the NTU‑WeBank Joint Research Centre on FinTech, ensuring efficient, compliant service delivery.

Key responsibilities

• Manage the Centre/Lab’s daily administrative and operational tasks, including policy development, SOPs, and workflow tracking.
• Handle financial administration such as travel requests, expense claims, event expenditures, and ensure compliance with NTU policies.
• Oversee procurement and vendor management, from planning to invoice processing and issue resolution.
• Plan and execute events, workshops, seminars, and visits, managing venues, catering, logistics, and AV requirements.
• Coordinate staff onboarding/offboarding, access administration, space allocation, and maintain staff records with HR.
• Manage fixed and inventory assets, including tagging, verification, and return during offboarding.
• Support the Work Study Scheme and research/student administrative processes, guiding PIs and researchers.
• Liaise with leadership, finance, procurement, IT, vendors, and other stakeholders to resolve operational matters.
• Monitor workload, service standards, and operational risks, escalating issues and recommending solutions.
• Identify and implement process improvements to enhance governance and service delivery.

Required profile

• A good degree in any discipline from a recognized university with at least 5 years of relevant experience in administration, operations, or research administration, preferably in a university setting.
• Excellent communication, interpersonal, and stakeholder‑management skills.
• Strong analytical, problem‑solving and decision‑making abilities, especially in complex situations.
• Ability to interpret and apply policies and translate them into practical operational solutions.
• High attention to detail, accuracy and follow‑through.
• Independent work style with sound judgement and appropriate issue escalation.
• Proven track record of improving processes and introducing practical solutions.
• Service‑oriented, collaborative attitude and ability to work with stakeholders at various levels.
• Commitment to integrity, compliance and high professional standards.