Manager, Global Strategic Accounts

About the role

PayPal is looking for a Manager, Global Strategic Accounts in Singapore. The role manages operational relationships with PayPal's global merchants, supports account managers on strategic initiatives and drives customer satisfaction and loyalty. It focuses on business and process improvements within the function and contributes to revenue retention and growth.

Key responsibilities

• Manage day-to-day operational merchant relationships, answering questions and involving support as needed
• Support the Account Manager with operational and administrative tasks to ensure account success
• Coordinate with the Onboarding Manager, Solutions Architect and Engineering team for smooth customer onboarding and integration
• Drive net new business prospecting and support the Account Manager's prospecting efforts
• Monitor account health, adoption and customer satisfaction through feedback and usage tracking

Required profile

• 5+ years of relevant experience
• Bachelor's degree, or an equivalent combination of education and experience

What we offer

• A balanced hybrid work model: 3 days in the office and 2 days at the office or at home
• Generous paid time off
• Healthcare coverage for you and your family
• Resources for financial security and mental health support