Manager II, Services Architect

About the role

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. As a manager you will grow relationships with sellers, develop Service Architects, and advance the program to meet customer needs.

Key responsibilities

• Manage, develop, and mentor a fast-paced team of Service Architects
• Operate as a player/coach to design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch
• Develop relationships with sellers in your region to grow sales of Implementation Services
• Connect directly with customers to position our services and evaluate the impact of our program on their business
• Ensure the highest quality engagements are delivered to our customers
• Own initiatives to improve our program and services offerings
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Required profile

• Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems
• 3-5 years of people management experience
• 1-2 years of experience in selling or positioning professional services
• Outstanding skills presenting to both technical and executive audiences
• Experience with current infrastructure and monitoring solutions and technologies
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time

What we offer

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Inclusive company culture with Community Guilds and Inclusion Talks