Manager, Operations (Chai Chee Nursing Home)

About the role

The incumbent assists the Centre Director in leading the Operations Department of Chai Chee Nursing Home, driving operational excellence. The role covers regulatory compliance, facility upkeep, vendor management, budget oversight and reporting on operations KPIs, and is advertised in partnership with e2i.

Key responsibilities

• Ensure the nursing home complies with regulatory, licensing, safety and environmental requirements, and that the building structure, appearance and function meet the necessary standards.
• Lead and manage the Operations team delivering facilities, laundry, housekeeping, fire command centre and transportation services.
• Plan, communicate and implement policies and procedures, and develop and implement an operations strategy including efficiency and productivity projects.
• Streamline cross-department workflows and processes, and manage contracted vendors and service providers.
• Assess and submit requests for maintenance of environmental services and equipment, and ensure the building and environment protect residents' and staff's health and safety.
• Maintain operational SOPs, act as subject matter expert for internal and external audits, and report on Operations Management System KPIs to the Centre Director.
• Manage department budgets and expenditures, and take part in budget planning and expense monitoring.
• Assist in developing new nursing homes, including equipment acquisition, development projects, costing and planning with the Centre Director.

Required profile

• Degree in Business, Building, Facilities Management or Engineering.
• 5-8 years of relevant experience, including 2 years in a supervisory role.
• Practical knowledge of nursing home operations is an advantage.

Required skills

• Analytical and problem-solving skills.
• Coordination, interpersonal and people management skills, and good communication skills.
• Knowledge of data analytics, visualization and related software.