Manager / Senior Manager, Consumer Behaviour & Insights (Public Sector)

About the role

NielsenIQ's Customer Success team delivers insights and reports to clients and aims for very high levels of customer satisfaction. This Manager / Senior Manager role leads a team of research analysts and works closely with clients' marketing, sales, category and other teams, turning their needs into solutions that help achieve their strategic and tactical goals. The role focuses on public sector clients.

Key responsibilities

• Lead a team of analysts to deliver consistent, high-quality actionable insight, and coach and develop them so they can build careers and take on innovative approaches to client briefs.
• Build and maintain strong relationships with senior client stakeholders and manage internal stakeholders and projects so client requirements are met.
• Share best practice and industry knowledge across internal teams.
• Deliver analytics and insights services and run tactical client training on products such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Identify opportunities during daily client engagements and hand them off to Account Development.
• Deliver flawless research and analytics, and give clear, actionable recommendations to clients.

Required profile

• Graduate or postgraduate with at least 5-7 years of experience in market research, consumer insights or a related field.
• Experience in client sales and account management for public sector clients.
• Proven experience in quantitative market research and a strong background in the relevant industry.
• Coaching or managerial experience.
• Excellent presentation skills and a positive, creative approach to problem solving.

Required skills

• Strong verbal and written communication and relationship-building skills.
• Excellent time management and prioritization, with a track record of delivering projects on time.
• Working knowledge of data analytics products such as Brand Health, Segmentation, Usage & Attitudes, Customer Experience and Shopper solutions.
• Ability to leverage tools such as Microsoft Excel and PowerPoint.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).