Manager / Senior Manager (Knowledge Management)

About the role

The Communicable Diseases Agency (CDA), a government agency under the Ministry of Health, oversees Singapore's communicable disease preparedness, prevention, control, surveillance, risk assessment and outbreak response. As Manager or Senior Manager of Knowledge Management, you will build a strong knowledge culture, oversee registry operations and work with partners to transform knowledge and records management processes and systems. The role suits someone who can manage multiple stakeholders and priorities in a fast-paced environment.

Key responsibilities

• Develop and implement KM frameworks and processes for capturing, sharing and retaining knowledge, and run KM initiatives aligned with strategic objectives
• Foster a knowledge culture with divisional KM Champions and improve KM and registry practices
• Design and maintain knowledge repositories and collaboration platforms, and support change management through awareness campaigns
• Oversee the CDA intranet portal and explore AI and digital solutions for records management
• Oversee registry and mailroom operations, including improving digital automation
• Maintain frameworks for record retention, preservation and declassification, working with the National Archives of Singapore (NAS)
• Coordinate the circulation of circulars and official communications across CDA
• Set up and maintain the Electronic Records Management System (ERMS) and Email Management System (EMS), and support the annual NAS compliance audit

Required profile

• At least 2 years of Knowledge Management experience developing and implementing KM frameworks
• Experience setting up KM systems such as ERMS, EMS, intranet portals and information dissemination systems, including change management
• Proven change management experience and familiarity with cross-agency digital transformation
• Technology savvy, with experience in knowledge repositories, collaboration platforms and AI-powered KM tools
• Familiarity with the Government Instruction Manual on Management of Public Records (IM4L) and government records management standards
• Independent, able to multi-task under pressure, with strong stakeholder engagement and communication skills