Manager / Senior Manager, Operations Support Services

About the role

The National University Hospital (NUH) is looking for a Manager or Senior Manager for Operations Support Services (OSS-General Services). The role drives the digital transformation of admin functions through technology, automation, analytics and sustainability, using operational data to sharpen decision-making and create smarter, greener and more efficient support services.

Key responsibilities

• Manage operations and systems, and review and improve functional units within OSS-General Services.
• Support operational performance and drive continuous improvement across security operations, carpark operations, mailroom services, telecommunications systems, mortuary operations, audio visual services and general administrative services.
• Lead the digitalization of General Services workflows and processes, and automate contract management, license renewals, inspections and service reminders.
• Review manual processes and identify automation opportunities to improve productivity.
• Collaborate with IT and vendors on system enhancements and technology implementation.
• Evaluate emerging technologies such as AI, IoT sensors, smart facility management systems and predictive analytics.
• Establish a data-driven operating model for carpark analytics and facilities and services utilization.
• Work with staff and other NUH departments on sustainability initiatives: energy reduction, waste minimisation and paperless workflows.
• Assist in training plans focused on digital transformation and innovation, and help review feedback and incidents, implement corrective actions and follow up disciplinary reviews or workflow improvements.

Required profile

• Bachelor's degree.
• Minimum 10 years of administrative and managerial experience.
• Good verbal and written communication skills.
• Strong interpersonal and organisational skills, and the ability to lead and work in teams.
• A dynamic, motivated person interested in continuous improvement and work excellence, able to multi-task under tight deadlines.

Required skills

• Knowledge of workflow automation, process digitalization and continuous improvement methodologies.
• Knowledge of AI-enabled productivity tools and digital workplace technologies is an advantage.