Manager, Vertical Planning and Operations (Attractions)

About the role

Klook is looking for a Manager, Vertical Planning and Operations (Attractions) to drive commercial and service level performance for travel product verticals globally, from attraction tickets, tours and activities to in-destination transportation. The role also shapes the business model and roadmaps for each vertical, from supply through to demand, business strategy and technology innovation.

Key responsibilities

• Shape the business model and roadmaps for each vertical, working with regional teams on go-to-market strategies for new product verticals
• Lead initiatives and work with cross-functional global teams to drive vertical performance at scale, covering customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content and booking experience
• Work with product and technology teams to improve exposure, usability and conversion rates of booking processes on Klook's mobile app, website and other distribution channels
• Build metrics and set up mechanisms to monitor and analyse commercial and operational performance

Required profile

• Experience in OTA, e-commerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
• Experience in travel products such as attractions and shows, tours and activities or in-destination transportation is a plus
• Track record of successfully driving cross-departmental projects is preferred
• Fluent in both Chinese and English
• Start-up attitude, collaborative and entrepreneurial, able to work independently when required
• Comfortable working with people from different cultures and time zones, and able to work across a matrix environment
• Analytical, with a strong bias for data-based decisions and sound business judgment