Manager/Senior Manager, Outreach Experience & Strategy (WOD)

About the role

This role sits within the Workforce Outreach Division and supports the design, delivery and continuous improvement of outreach programmes and digital platforms serving diverse workforce segments such as senior workers, fresh graduates and back-to-work individuals. It covers programme management, funding governance and performance monitoring, digital platform enhancements, vendor and stakeholder management, and data-driven evaluation of outcomes.

Key responsibilities

• Drive programme management for funding administration, governance and performance monitoring, ensuring compliance with funding requirements and timely reporting.
• Support the review, scoping and implementation of digital platform enhancements, gathering business requirements and coordinating with users and vendors.
• Monitor platform performance, user feedback and operational metrics and recommend improvements.
• Manage vendor activities, including project tracking, issue resolution and contract deliverables.
• Design and implement user journey improvements across physical and digital touchpoints.
• Develop and pilot engagement strategies and career-related activities for diverse workforce segments, and conceptualise solutions to support career health.
• Evaluate project outcomes using participation data and user insights, and coordinate with internal teams and partners for integrated delivery.

Required profile

• At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
• Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
• Data analysis and reporting experience is advantageous; knowledge of events, programme and project management, user-centred design, procurement and vendor management is listed.
• Candidates without the required qualifications but with strong relevant experience may be considered.

Required skills

• Strategic planning, stakeholder and partnership management, budget and vendor management.
• Strong business writing, presentation and facilitation skills.
• Use of participation and outcome data to evaluate effectiveness.
• Risk assessment and mitigation.
• Proficiency in Microsoft Office and quick adoption of digital tools.

Successful candidates are offered a contract in the first instance, which may be extended or converted to a permanent tenure. Candidates are encouraged to create a SkillsFuture account and include its public profile in their resume.