Night Duty Manager

About the role

We are seeking a Night Duty Manager to lead our hotel’s overnight operations at Shangri‑La Rasa Sentosa. You will ensure smooth service delivery, guest safety, and high team performance during night shifts.

Key responsibilities

• Lead and coordinate nightly hotel operations to guarantee efficient service and guest satisfaction.
• Monitor guest arrivals, departures, and service quality throughout the night.
• Supervise, direct, and motivate the Front Office team, keeping them informed of hotel products and services.
• Communicate operational updates and hotel offerings clearly to maintain consistent service standards.
• Implement emergency response protocols and manage crisis situations promptly.

Required profile

• Ability to work permanent night shifts.
• Demonstrated understanding of rooms and front‑desk operations in a hotel or resort environment.
• Experience using OPMS and related hotel front‑office systems.
• Experience in managing emergency response and crisis situations.
• Educational background related to hotel management is preferred.

Required skills

• OPMS (hotel front‑office system)

What we offer

• Competitive benefits and a tranquil working environment.
• Work‑life balance and recognition of effort.
• Opportunity to work in Singapore’s only beachfront resort.