Operations Quality Assurance Associate (Merchant Risk / Underwriting)

About the role

Airwallex, an AI-native financial operating system used by more than 675,000 businesses, is hiring an Operations Quality Assurance Associate in Singapore. The role strengthens the quality, consistency and efficiency of risk operations across merchant risk and underwriting, applying risk domain expertise to check work against internal standards and external regulatory requirements, find root causes of quality gaps and turn findings into practical improvements.

Key responsibilities

• Conduct daily quality assurance checks on risk operations work to assess compliance with internal standards and regulatory requirements.
• Own risk domain QA programmes so evaluations are completed with high productivity, precision and consistency.
• Deliver monthly QA reports identifying operational errors, procedural gaps, system limitations and improvement opportunities.
• Analyse root causes of QA findings, recommend solutions and monitor remediation through to completion.
• Apply knowledge of regulatory requirements, brand risk, credit risk, fraud and dispute management to assess the quality of risk operations work.
• Collaborate with global stakeholders to improve procedures, systems and operational quality.
• Lead or support global projects and initiatives that improve quality, process efficiency and operational standards.

Required profile

• At least 4-5 years of risk management experience in payments, financial services or a related industry, such as underwriting, merchant risk monitoring or dispute handling.
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud and dispute management.
• At least 1-2 years of experience in process optimisation.
• Previous Quality Assurance or Quality Control experience.
• Excellent verbal and written communication skills in both Mandarin and English.

Required skills

• Strong analytical and problem-solving skills, able to interrogate data and processes and identify root causes.
• Quick-learning, self-motivated, results-oriented approach, adaptable to changing priorities.