Partner Manager, Singapore

About the role

ServiceNow is looking for a Partner Manager based in Singapore to manage its relationships with the partner ecosystem. The role nurtures companies in the ServiceNow partner network, encourages them to develop and mature their ServiceNow practice, builds partner practices, drives joint go-to-market plans, generates pipeline and ensures partners deliver successful customer outcomes.

Key responsibilities

• Build partner practices through business plan development, account planning and partner expectation management across industry, regional and product focus areas.
• Drive end-to-end sales engagements with partners, from discovery through close, coordinating marketing, enablement and technical teams to speed up deals and improve win rates.
• Develop and run joint go-to-market plans, lead pipeline and demand generation (Partner Prospecting Days, CxO Roundtables, joint events) and acquire new logos.
• Manage partner governance: readiness assessments, quarterly business reviews, tiering progress, health analysis and metrics reporting, and drive global interlocks with other regions.
• Develop capacity plans so partners can sell and deliver implementations with the right competencies, certifications and co-delivery capabilities.
• Align partner investment with areas of greatest opportunity and with ServiceNow's Partner Industry Solutions strategy.
• Work with Sales, Marketing, Partner Operations and Partner Enablement to align partner activities with sales objectives.

Required profile

• Risk and security background: experience or strong familiarity with Security Operations, Integrated Risk Management, GRC or cybersecurity, from a vendor, partner, consulting or enterprise setting.
• Demonstrated experience applying AI to work processes, decisions or problem solving, such as using AI tools, automating workflows or analysing AI-driven insights.
• 10+ years in partner/channel management or sales leadership in technology/SaaS, with a proven track record of building partner practices and driving revenue through partner channels.
• Strong coaching, negotiation and relationship-building skills, able to manage complex partner ecosystems and influence at all levels.
• Deep understanding of cloud services, enterprise software platforms and the competitive landscape.