Patient Service Associate Executive

About the role

NHG Health Centre is looking for a Patient Service Associate Executive to deliver exceptional patient service and manage appointments, ensuring a smooth patient journey from arrival to departure. About 75% of the work is counter-based, with 25% general duties, and patient information must be kept up to date and handled in line with the Personal Data Protection Act.

Key responsibilities

• Counter (75%): prepare the counter for patients and visitors, schedule and confirm appointments, collect and verify patient and insurance information, enter services for charging, inform patients of estimated waiting times, perform basic patient care such as measuring weight and height, reconcile transactions and manage cash opening and closing, answer calls and handle complaints, coordinate appointments with other clinics or hospitals, track daily workload and carry out filing, data entry and patient record management.
• Consultation room: prepare rooms with forms, stationery and equipment, take vital signs and visual acuity where needed, chaperone doctors or allied health staff and provide translation, help prepare patients for examinations and specimen collection, and give clear post-consultation instructions.
• General (25%): contribute to quality-of-care improvements, evaluate new methods, attend continuing education and training, assist with NGEMR template builds and perform other assigned duties.
• Secondary duties: support ad hoc initiatives, outreach and health promotion programmes, and contribute to service and quality improvement.

Required profile

• Minimum diploma in any discipline; healthcare administration education is a plus.
• Experience as a Patient Service Associate at a Specialist Outpatient Clinic is preferred.
• Detail-oriented, with strong organisational, interpersonal and communication skills.
• Good command of spoken and written English and a mother tongue.

Required skills

• Proficiency in NGEMR and the National Billing System (NBS)
• Microsoft Office, including Word, Excel and PowerPoint