Patient Service Associate, Financial Counselling (Integrated Care Hub)

About the role

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is recruiting a Patient Service Associate for its Integrated Care Hub (ICH). You will support patients and their families by giving financial counselling, explaining healthcare financing and payment options, and helping them through a smooth admission process.

Key responsibilities

• Provide financial counselling on hospital charges, subsidies, financial assistance schemes and payment options.
• Review and process patient referrals, admissions and transfers according to established guidelines.
• Coordinate with healthcare professionals, referring institutions and internal stakeholders to facilitate admissions.
• Manage admission documentation, referral outcomes and patient records using hospital systems such as EPIC, NBS and eFC.
• Handle patient and next-of-kin enquiries about admissions, billing and hospital services.
• Process payments and support front-counter administrative operations.
• Monitor referral and admission workflows to ensure timely follow-up and service delivery.
• Maintain accurate records and reports in line with departmental and regulatory requirements.
• Take part in quality improvement initiatives and other departmental projects.

Required profile

• Diploma, NITEC/Higher NITEC in any discipline, or GCE 'A'/'O'/'N' Level.
• Prior experience in customer service, frontline operations or a service-related role is advantageous.
• Good interpersonal and communication skills, with a service-oriented and empathetic approach with patients and their families.
• Able to work in a fast-paced environment, handling multiple tasks and changing operational needs.
• Meticulous and able to handle financial and administrative information accurately.
• 5-day work week.

Required skills

• Proficiency in Microsoft Office and comfort with basic computer applications.