Patient Service Associate (Financial Counsellor)

About the role

NHG is hiring a Patient Service Associate (Financial Counsellor) to ensure that patients receive appropriate and timely financial counselling for any required surgeries, procedures or services. The role also covers on-the-job training of new staff and ad hoc duties.

Key responsibilities

• Explain estimated medical costs, billing procedures and financial policies to patients and their families before planned surgeries or other procedures.
• Assist patients with proactive financial assistance where necessary.
• Collect payments and deposits where required.
• Maintain accurate financial records and ensure compliance with hospital policies, MOH regulations and data protection guidelines.
• Follow up with patients, next of kin or employers on ID documents, MT Consent Forms, Letters of Guarantee, Medisave Authorisation Forms and deposits.
• Keep patient information up to date and compliant with the Personal Data Protection Act (PDPA).
• Conduct on-the-job training (OJT) for new staff in the clinic.
• Liaise with patients, third-party payers and external organisations, manage telephone enquiries and undertake ad hoc projects as assigned by the Supervisor or Executive.

Required profile

• Minimum N-Level qualification or higher preferred.
• Good communication and interpersonal skills; positive, professional and customer service-oriented attitude.
• Minimum one to two years of working experience advantageous.
• Willingness to learn and initiative.
• Proficiency in Mandarin is advantageous, as the role involves communicating with Mandarin-speaking patients and caregivers.

Required skills

• Competent computer skills.