Product Operations Manager, WorkBuddy Enterprise

About the role

Tencent's Cloud & Smart Industries Group (CSIG) is looking for a Product Operations Manager for WorkBuddy Enterprise. The role drives operational excellence and commercial effectiveness for WorkBuddy Enterprise's agent product portfolio across APAC and international markets, covering pricing operations, growth enablement, cost optimisation, resource coordination and compliance operations.

Key responsibilities

• Manage product cost and resource operations: monitor resource utilisation, analyse unit economics and work with engineering and finance teams to optimise delivery costs.
• Execute pricing and quotation operations: maintain and optimise pricing frameworks, support sales teams with accurate quotations and analyse pricing and discount performance.
• Drive business growth operations: analyse customer adoption, retention, consumption patterns and revenue trends to identify growth levers and scale product usage.
• Oversee compliance operations for regional markets, including regulatory filings, compliance audits, data residency tracking and ensuring product changes meet global regulatory and security standards.
• Coordinate cross-functional workflows across regional commercial teams, headquarters product teams and R&D, setting up scalable processes for issue resolution, product launch readiness and ongoing support.

Required profile

• Bachelor's degree or above in Business, Operations, Computer Science or a related discipline, or equivalent practical experience.
• At least four years of product operations, commercial operations or business operations experience in enterprise technology, cloud services or SaaS.
• Demonstrated experience in cost analysis, resource planning or operational budgeting for technology products.
• Familiarity with compliance operations for cloud services or enterprise software, including data protection regulations, cybersecurity requirements and regional certification processes for APAC markets.
• Experience supporting pricing operations, quotation management or commercial modelling.
• Professional proficiency in English and Chinese, written and verbal.