Regional Sales Support Executive (Incoterms, Freight Cost)

About the role

We are looking for a Regional Sales Support Executive to manage the full spectrum of inside sales activities, including quotation preparation, order processing and fulfilment, while ensuring compliance with Incoterms and freight assumptions. The role works closely with the Global Account Manager and coordinates with logistics providers, internal departments and customers across the region.

Key responsibilities

• Manage the full spectrum of inside sales activities, including quotation preparation, sales order processing, and order fulfilment.
• Prepare accurate quotations and sales proposals, ensuring compliance with customer requirements, pricing, Incoterms, and freight assumptions.
• Coordinate end‑to‑end order management, from order entry through delivery, ensuring timely and accurate fulfilment.
• Liaise with logistics providers to source freight quotations and coordinate shipment arrangements.
• Provide sales administration and operational support to regional and global customer accounts in partnership with the Global Account Manager.
• Serve as the primary point of contact for customer enquiries, delivering timely updates and resolving order‑ and delivery‑related issues.
• Coordinate with internal departments such as Supply Chain, Warehouse, Logistics, Finance and Operations to ensure seamless order execution.
• Monitor inventory availability and support stock planning activities to meet customer delivery requirements.
• Maintain accurate customer, quotation and order records within the ERP/CRM system.
• Identify opportunities to improve sales support processes and contribute to operational efficiency.

Required profile

• Diploma or Bachelor's degree in Business Administration, Sales & Marketing, Supply Chain, Information Technology or a related discipline.
• 3–5 years of experience in Inside Sales, Sales Operations, Customer Service or Sales Support within the IT, Technology, Electronics or Electrical industry.
• Proven experience managing the full inside sales cycle, including quotation preparation, order processing and order fulfilment.
• Good understanding of Incoterms, freight assumptions, shipping documentation and logistics coordination.
• Excellent communication and interpersonal skills with experience supporting regional or global customers.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with ERP and CRM systems.