Reservation Sales Agent - Moxy Singapore Clarke Quay

About the role

Moxy Singapore Clarke Quay is hiring a full-time Reservation Sales Agent. The role covers handling reservation requests, changes and cancellations by phone, fax or mail, and follows sales techniques to maximise revenue. It is a non-management position.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail
• Identify guest needs, choose the right room type and rate, and check availability
• Explain guarantee, special rate and cancellation policies, and accommodate and document special requests
• Answer questions about facilities, services and room accommodations, and communicate details of VIP reservations
• Input and access data in the reservation system, and input group rooming lists while revising room blocks to keep the required number of rooms available
• Oversee the accuracy of room blocks and reservations, and set up billing accounts according to accounting policies
• Follow company policies, keep files organised, and welcome guests warmly while respecting their needs and confidentiality
• Perform other reasonable duties as requested by supervisors

Required profile

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience required
• No license or certification needed