Resilience Manager (APAC)

About the role

Barclays is looking for a Resilience Manager to develop, implement and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned with industry standards, controls and regulatory expectations. The role supports the development, execution and continual improvement of APAC resilience capabilities, acting as deputy to the Regional Lead and providing leadership capacity and continuity.

Key responsibilities

• Socialise and implement the resilience strategy and framework across the firm, including business and function resilience role owners
• Enhance the resilience, crisis and incident management framework so Important Business Services can continue during disruption
• Strengthen operational recovery planning and security incident management standards, and oversee business and technology recovery improvements and third-party recovery capabilities
• Communicate resilience risks and remediation through scorecards and dashboards to the Board, Executive Committees and Control Forums
• Run regular, adequate testing to show services can recover within impact tolerances
• Ensure services are built resiliently through the change management process (NAPAs, DRAs, material change process)
• Stay current on regulatory requirements and emerging threats, and respond to incidents and potential threats from intelligence, email, phone and monitoring systems
• Document and analyse incidents and lessons learned to drive preventative measures
• Act as Regional Resilience Lead for Australia and Singapore, partner with APAC Resilience and Crisis Teams, and cover regulatory, audit and governance demands

Required profile

• Experience in operational resilience, payment or transaction lifecycles, business service outcomes, emerging risk identification, operational risk themes, dependency analysis and aggregate-impact assessment
• Exposure to incident management or change management concepts and lifecycles
• Experience leading horizontal regional pillars alongside country-level resilience profiles
• Direct experience preparing and delivering updates to regulatory bodies, written and verbal
• Leadership, stakeholder management and negotiation skills, and the Barclays values of Respect, Integrity, Service, Excellence and Stewardship