Retail Account Manager - MNO Client

About the role

Asurion, a global provider of tech care and device protection, is looking for a Retail Account Manager in Singapore. You will grow sales and retain customers while keeping a key Mobile Network Operator (MNO) client satisfied, acting as the link between Asurion and the client's sales channels. You will also share market trends and competitor insights to help shape the client's growth strategy, product roadmap and marketing plans. The role reports to the General Manager, Client Services – Singapore.

Key responsibilities

• Build and deliver the sales plan and run an account growth strategy that maximises sales and retention across all of the client's sales channels.
• Work with the sales channels to support their teams with sales aids, training, coaching, best practices and sales incentives for frontline staff.
• Handle day-to-day support requests and escalations from the channel to raise client satisfaction.
• Find ways to grow sales, such as reaching new markets, improving product features and adding sales channels.
• Give internal stakeholders regular market feedback and competitor insights.
• Present weekly sales reports and improvement plans.
• Champion Asurion's products so that every member of the client's sales team understands the benefits and unique value of the programmes.

Required profile

• Bachelor's degree in Business Management or a Diploma in Multi-Media Infocom.
• At least 3 years' experience in retail sales or channel account management is an advantage; fresh graduates with strong interpersonal and communication skills are also welcome.
• Mobile device retail experience is preferred; experience in consumer electronics, warranty/insurance products or FMCG is also considered.
• A proven track record of building and running successful sales programmes.
• Hands-on experience creating and delivering sales support initiatives across large retail networks.
• Ability to work independently and take initiative.

Required skills

• Sales and product training, with confidence presenting to small and large groups.
• Strong communication skills and the ability to influence people at all levels.
• Strong Microsoft Office skills, especially Excel, PowerPoint and Word, for data analysis, reporting and presentations.

What we offer

• A non-hierarchical, fast-paced and inclusive team in a startup framework backed by a large global organisation.
• Tailored personal development opportunities and a personal development plan with your People Leader.
• Team building, town halls and group training with the local team.
• Community partnership with local charity partners.