Retail Assistant – Children's Play Centre

About the role

Fuku is hiring a full-time Retail Assistant in Punggol, Singapore, to support the day-to-day operations of its retail outlet. The role centres on welcoming and assisting customers, especially children and their parents, in a friendly and professional way.

Key responsibilities

• Welcome and attend to customers in a friendly and professional manner, and respond to their enquiries and requests.
• Interact with children and parents throughout their visit, communicating patiently and approachably.
• Provide guidance and assistance where needed, and handle customer feedback professionally, escalating matters to the supervisor when required.
• Support the team in keeping daily operations smooth and the customer experience good.
• Assist with activities, events, promotions and other operational tasks as needed.
• Perform other duties assigned by the supervisor or management.

Required profile

• Prior experience working with or interacting with children is highly preferred; candidates from preschool, childcare, tuition, enrichment centre, kids playground or kids event backgrounds are welcome.
• Experience at Kiztopia, Kidztopia or similar children's environments is an added advantage.
• Retail or customer service experience is an advantage but not mandatory.
• Willingness to work 6 days per week, including weekends and public holidays where required.

Required skills

• Patient, friendly and comfortable interacting with children and communicating with both children and parents.
• Positive, approachable and service-oriented personality, able to stay calm in busy situations.
• Good teamwork and communication skills.
• Comfortable working in a lively, customer-facing environment.