Sales Call Executive – Customer Service (Call Centre)

About the role

We are looking for a Sales Call Executive to join our education‑focused call centre. In this contract role you will be the first point of contact for parents, students and partners, delivering a smooth enquiry and enrolment experience.

Key responsibilities

• Handle incoming and outgoing calls, WhatsApp messages and enquiries from prospective and existing parents.
• Address parents' questions and concerns in a professional and empathetic manner.
• Follow up with prospective parents who have expressed interest in the centre's programmes.
• Encourage attendance at diagnostic consultations, trial lessons and centre visits.
• Provide a positive customer experience throughout the enquiry and enrolment journey.

Required profile

• Customer‑focused professional with strong communication skills.
• Ability to interact politely and empathetically with parents, students and educational partners.
• Interest in supporting education services and student success.

Required skills

What we offer

• Ongoing training and development.
• Supportive work environment that encourages collaboration and personal growth.
• Benefits designed to enhance professional experience and work‑life balance.