Sales Development Representative, SME & Growth (Taiwan)

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is looking for a Sales Development Representative to join its SME & Growth team, focused on the Taiwan market. The role supports growth across new and existing customers: on the sales development side, identifying, engaging and qualifying prospective customers in Taiwan to build a strong pipeline for the sales team; on the customer success side, managing and supporting a portfolio of SME customers so they can activate, adopt and expand their use of Airwallex's product suite.

Key responsibilities

• Prospect, engage and qualify Taiwan-based SMEs through calls, emails, social media, chat and other outreach channels.
• Identify customer needs, explain Airwallex's value proposition and move qualified prospects toward product demonstrations or sales conversations.
• Manage lead follow-up, CRM hygiene, activity tracking and pipeline reporting.
• Support a portfolio of SME customers by building relationships and helping them adopt relevant products.
• Use customer conversations, product usage signals and market insights to spot activation, retention, cross-sell and upsell opportunities.
• Resolve customer blockers, flag at-risk accounts and partner with internal teams to improve customer experience and commercial outcomes.
• Share feedback from prospects and customers to improve outreach strategy, product adoption and team processes.

Required profile

• Strong motivation and self-starting ability in a fast-paced, high-growth environment.
• Natural communicator who builds trust with customers and is commercially minded.
• Resilient, adaptable and process-driven, with a results-oriented mindset and ownership of KPIs.
• Strong verbal and written communication in English and Mandarin.
• Interest in technology, fintech, payments, financial services or helping SMEs grow globally.

Preferred qualifications

• Prior experience in an SDR, BDR, customer success, account management or hybrid commercial role.
• Experience in start-ups, fintech, e-commerce, travel, mobile gaming, software or other digitally native environments.
• Familiarity with CRM tools and a data-driven approach to leads and customer portfolios.
• Track record of top performance in a sales, customer success or customer-facing role.
• Understanding of Taiwan SMEs, cross-border commerce, international payments or digital business models.