Sales Representative - Immunology

About the role

The Sales Representative is a key driver of customer interactions and sales performance, acting as the face of the customer experience approach. The role builds deep relationships with customers and patients to drive sales growth in a compliant and ethical manner.

Key responsibilities

• Drive competitive sales growth by identifying and prioritizing high-potential customers (HCPs and stakeholders) through data analysis and engaging in value-based conversations, in person and virtually.
• Personalize and orchestrate customer engagement journeys for target HCPs using available content and multiple channels, and build long-term partnerships with opinion leaders and top medical influencers.
• Gather customer insights, follow up on feedback and turn it into action, and use data to adjust territory, account and customer interaction plans.
• Share customer insights internally to support product and indication content, campaigns and interaction plans.
• Collaborate with cross-functional teams to design and implement solutions for unmet customer and patient needs, acting as a trusted partner while living by the Novartis Code of Ethics and Values.

Required profile

• At least 2 years of pharma sales experience in the pharma industry.
• Bachelor's degree required.
• Immunology-related experience preferred.
• Fluent written and spoken English.

Required skills

• Negotiation and analytical skills.
• Key account management, commercial excellence and compliance governance.
• Customer insights, influencing and cross-functional coordination.