Section Leader (Clinical Laboratory), NUHS Diagnostics

About the role

The Section Leader manages the day-to-day technical operations, quality assurance, staff competency and regulatory compliance of a designated laboratory site at a polyclinic. The incumbent supports the lead of the laboratory service in delivering safe, effective services in line with Healthcare Services Act (HCSA) requirements and accreditation standards. Working hours are 5.5 days per week.

Key responsibilities

• Oversee technical and professional management of the laboratory service, act as technical expert and resource person, and ensure service continuity while handling stakeholder feedback.
• Supervise and delegate staff, mentor them, assess and certify competency before independent practice, and monitor performance and training needs.
• Monitor the quality of all tests and examinations, implement quality control and assurance programmes, and take part in method validation, verification, equipment commissioning and service evaluation.
• Review quality indicators, audit results, incidents and customer feedback, and lead corrective, preventive and continuous improvement initiatives.
• Support compliance with HCSA, ISO 15189, ESS and other standards, and evaluate and validate equipment, instruments, reagents, imaging modalities and test methods before use.
• Maintain document control and record management systems so that quality and operational records are complete, accurate and traceable.
• Investigate technical, operational and quality issues, lead root cause analysis and escalate significant issues to the Lead and HOD.
• Promote laboratory and radiation safety, run safety programmes, risk assessments and incident reporting, train staff in workplace, biological, chemical and radiation safety, and take part in emergency preparedness and business continuity.
• Review service records, support investigations of incidents and complaints, and prepare management reports on quality indicators.
• Handle manpower and roster planning, reporting officer duties (claims, leave approvals), and prepare management updates and inventory control.

Required profile

• Degree in Medical Laboratory Science, Biomedical Science, Life Sciences or equivalent.
• At least 5 years of experience in a core laboratory environment at a public or private healthcare establishment.
• Experience in regulatory and accreditation of medical laboratories is advantageous.
• ASCP certification is advantageous.

Required skills

• Good verbal and written communication for meetings, briefings and management reports.
• IT knowledge including AI and Microsoft 365 software.
• Ability to work as a team player and manage multiple priorities.