Senior Analyst – Tech Support (Aviation)

About the role

Genpact is looking for a Senior Analyst to lead technical support for aviation‑focused manufacturing clients. You will drive the end‑to‑end deployment of the Solumina MES platform, ensuring smooth implementation and ongoing support across multiple shifts.

Key responsibilities

• Analyse the current Solumina landscape and define migration pathways.
• Lead the full lifecycle implementation of MES, from configuration to post‑deployment support.
• Collaborate with engineering, mechanics and cross‑functional teams to gather requirements and design solutions.
• Support testing, user training and documentation of processes.
• Troubleshoot issues, maintain data quality and create quality‑check processes for router approvals.
• Perform post‑migration validation to ensure data sanity.
• Participate in governance meetings and project reviews.

Required profile

• Diploma or Bachelor’s degree in an IT‑related field.
• Proven experience in solution implementation, preferably MES or ERP systems.
• Strong analytical abilities and attention to detail.

Required skills

• Solumina MES platform.
• MES implementation expertise.
• ERP system knowledge.
• Data quality management.