Senior Assistant Manager, Digital Transformation (Academic Services)

About the role

The Office of Academic Services (OAS) at NTU provides end-to-end academic services to its 33,000 undergraduate and postgraduate students. This position supports digital transformation and data governance in Academic Services, with primary responsibility for the academic core of the Student Management System (SMS) and other academic SaaS systems. The role coordinates system enhancements, supports stakeholder engagement and user adoption, and acts as a key point of contact for requests on academic systems and data.

Key responsibilities

• Manage and coordinate key student academic systems, with primary responsibility for implementing and managing the SMS academic core and other academic SaaS systems; coordinate changes and enhancements with Academic Services, IT, the Project Management Office and SMS teams, and support user adoption through feedback, training and post-implementation support.
• Serve as the key point of contact for academic systems and data requests, assess them before escalation, and coordinate responses to complex requests involving sensitive student information in line with data governance, access control and privacy requirements.
• Support data stewardship and quality assurance by working with data owners to define standards, monitor data quality and resolve inconsistencies.
• Drive the development and adoption of data visualisation dashboards and reporting solutions, translating business needs into usable dashboards and supporting their rollout.
• Support the Director in coordinating cross-functional projects that advance digital transformation and academic operations across Schools and Colleges.

Required profile

• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Education or a related field.
• At least 3 to 5 years of relevant experience in academic services, student academic systems, system implementation or digital transformation, including coordinating cross-functional projects and system enhancements.
• Proven experience coordinating system change and enhancement requests for student academic systems or equivalent enterprise systems.
• Strong understanding of academic operations and student lifecycle processes, and strong stakeholder management, communication and analytical skills.

Required skills

• Advantageous: dashboard development, reporting, process automation or digitisation experience.
• Advantageous: familiarity with Power BI, Power Automate, low-code platforms or other data analytics tools.