Senior Assistant Manager, Learning Governance & Process Excellence

About the role

NTU PACE, the continuing education and training arm of Nanyang Technological University, is hiring a Senior Assistant Manager, Learning Governance & Process Excellence. The role establishes and strengthens governance frameworks for Adult Educators, curriculum and assessment practices, courseware quality assurance and continuous improvement across NTU PACE's lifelong learning portfolio. It ensures compliance with institutional quality standards and SWDA requirements through documented processes, evidence management and audit-ready quality assurance systems, while supporting business process improvement and digital transformation, including AI and workflow automation.

Key responsibilities

• Support Adult Educator governance, including onboarding, qualification verification, capability development and quality monitoring.
• Coordinate curriculum and assessment reviews with industry practitioners, subject matter experts and advisory committees.
• Maintain quality assurance processes, governance documentation and standard operating procedures.
• Facilitate continuous improvement from programme reviews, stakeholder feedback and quality assurance activities.
• Identify efficiency improvements through process improvement, digital solutions and workflow automation.
• Work with Programme Directors, Adult Educators, Value Stream leads and industry stakeholders on courseware review, assessment quality assurance, industry validation and standardisation of governance processes.

Required profile

• Bachelor's degree from a recognised university.
• Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP).
• At least 8 years of experience in adult education, training management, curriculum development, learning quality assurance or related fields.
• Experience in trainer governance, curriculum review, assessment processes or quality assurance.
• Strong stakeholder engagement, communication and project coordination skills.

Good to have

• Experience with SkillsFuture Singapore (SSG), WSQ, TPQA or similar quality assurance frameworks.
• Process improvement, digitalisation or workflow automation experience.
• Familiarity with AI-enabled productivity tools and learning technologies.

Only shortlisted candidates will be notified.