Senior Assistant Manager, Programme Management and Student Administration

About the role

This position is part of the academic arm of the Undergraduate Programmes Office (UPO) and is responsible for leading and supporting the daily operations of UPO, thereby enhancing the overall student experience. It is based at the NTU Main Campus.

Key responsibilities

• Oversee the planning, implementation and delivery of the programme together with the Programme Director.
• Provide timely updates and reports to management.
• Manage undergraduate mid-term scholarship processes, university and college-level awards, and NBS Financial Aid applications.
• Work with Academic Support Units on Student Feedback on Teaching (SFT).
• Handle student appeals and leave of absence applications, and advise on candidature matters and progression pathway anomalies.
• Process re-admission, withdrawal and termination cases, and handle annual freshmen credit transfers.
• Review, evaluate and advise on course exemptions and provide academic advisory to students.
• Support ad hoc projects, events and outreach activities.

Required profile

• Bachelor's degree from a recognised university.
• Minimum 6 years of relevant experience, preferably in the education sector.
• Prior experience in an administrative role in an institution of higher learning is advantageous.
• Supervisory experience is required; strong leadership and people-management skills.
• Good interpersonal and communication skills, self-motivated and able to adapt to changing priorities.
• Able to work independently and as a team, and to manage multiple stakeholders.

Required skills

• Proficiency in Microsoft Office.
• Analytical, problem-solving, planning and organisational abilities.
• Meticulous attention to detail.