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Senior Associate – Information Systems Operations Management

alcon · Singapore

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Senior 🇬🇧 English
IT infrastructure management Virtual environments Network segmentation ISO 27001 Service Level Management Project management Service management Vendor management Financial management

Description du poste

About the role

Alcon is seeking a Senior Associate to lead Information Systems Operations Management. You will ensure that IT systems are efficient, secure, and aligned with business needs while supporting global eye‑health initiatives.

Key responsibilities

  • Monitor IT system performance and recommend optimization improvements.
  • Troubleshoot and resolve system issues to maintain business continuity.
  • Collaborate with business and IT teams to align systems with requirements.
  • Assist in designing and implementing system enhancements and operational strategies.
  • Make day‑to‑day operational decisions and recommend improvements under senior guidance.
  • Ensure adherence to infrastructure standards, global policies, and regulatory compliance.
  • Manage capacity, incident, problem, change, patch, and lifecycle processes.
  • Own and maintain IT operational procedures and support crisis management for high‑priority incidents.

Required profile

  • Degree or Diploma in Information Technology, Computer Science, Business Analytics or related field.
  • Minimum 5 years of experience in IT infrastructure management, including project, service, vendor, and financial management.
  • Experience in a regulated environment (e.g., manufacturing) is an advantage.
  • Strong hands‑on knowledge of IT strategy, architectural standards, virtual environments, and network segmentation/security (ISO 27001).
  • Practical expertise in Service Level Management.

Required skills

  • IT infrastructure management
  • Virtual environments
  • Network segmentation
  • ISO 27001 security standards
  • Service Level Management
  • Project management
  • Service management
  • Vendor management
  • Financial management

What we offer

  • Opportunity to work for a global leader in eye care innovation.
  • Collaborative, inclusive team culture that values diversity.
  • Competitive compensation and clear career advancement paths.
  • Chance to make a meaningful impact on patients worldwide.

Questions fréquentes

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Source : ats:workday

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alcon

Singapore