Senior Duty Manager – Village Cluster

About the role

The Senior Duty Manager for the Village Cluster oversees daily operations across the Front Office and related departments, ensuring seamless guest experiences and adherence to hotel standards.

Key responsibilities

• Direct, monitor, and supervise all Front Office sections, including reception, cashier, telephone, reservations, and baggage services.
• Handle guest check‑ins, check‑outs, VIP arrivals, and resolve complaints with professionalism.
• Maintain cash float, authorize rate changes, cash advances, and cheque acceptance following credit policies.
• Monitor housekeeping discrepancy reports and implement corrective actions.
• Manage security incidents, guest conduct issues, and emergency evacuations when required.
• Train and develop reception staff through on‑the‑job training programs.
• Optimize room inventory, collaborate with Sales to maximize revenue and occupancy.
• Ensure compliance with safety and fire regulations, including CERT training.

Required profile

• Minimum Diploma in Hospitality, Tourism, or a related field.
• 2–3 years of Front Office or supervisory experience in the hotel industry.
• Professional appearance and strong communication, leadership, and problem‑solving abilities.
• Willingness to work rotating shifts, weekends, and public holidays.

Required skills

• Proficiency with Opera PMS or similar hotel management systems.

What we offer

• Opportunity to lead a dynamic team in a reputable hotel environment.
• Professional development and training, including safety certifications.