Senior Engagement Manager, FDE

About the role

Databricks is hiring a Senior Engagement Manager in Singapore to help customers accelerate value by adopting the Databricks platform. You will work with customers to strategically solve, build and sell programs delivered by the Forward Deployed Engineering (FDE) team, positioning FDE and training engagements so customers get the most value from the products and services. The role reports to the Director, Forward Deployed Engineering and partners with Sales, Field Engineering, Partners, Support and Product teams on campaigns, programs and content.

Key responsibilities

• Engage early in the sales process with the sales counterpart to understand customer needs, business and definition of success, and exceed delivery expectations.
• Identify opportunities for new services by understanding potential new business use cases and articulating the value of upselling or extending services.
• Develop commercial models, including using Databricks and partner investment vehicles, to address customer budgetary constraints.
• Take full accountability for meeting or exceeding FDE and Training KPIs.
• Articulate customer success stories, service offerings and metrics that demonstrate value.
• Consult with clients on engagement scope, requirements, time, cost and benefits, and estimate, scope and develop statements of work as needed.
• Drive resolution of delivery challenges, resource contention and scoping issues while managing expectations.

Required profile

• Data and AI domain knowledge, with experience helping customers realize business value through production implementations.
• Proven experience in senior customer-facing or services sales roles involving influence, validation, negotiation and execution.
• Excellent customer-facing skills and the ability to build strong relationships with internal and external senior executives.
• Consistent track record of identifying customer needs and delivering solutions.
• Leadership experience, including project governance and delivery excellence.
• Service delivery and program management skills, able to turn customer-success outcomes into structured program plans.
• Experience estimating effort and scope for services, and meeting KPIs such as CSAT, bookings and revenue.
• Native-level English and professional written and spoken Mandarin or Bahasa.